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Digital Receipts save the time for customers providing convenience at the tills
Provides opportunity to engage with customers in real time post purchase for Referrals or Feedback
Customer data not mapped
with feedback form
Bad Experience
Customer data already mapped
with feedback form
Customer Experience++
Post purchase data is invaluable if we collect connected NPS, Feedback and Branching Feedback and tag it against the customer profile. Digital Receipts with effective SOP at outlets leads to high click open rates upto 78%
With such huge number of impressions it is now creativity which attracts customers to interact and enjoy the smooth experience of data collection.
Also feedback on individual items can be automated according to item life cycle